Return and Exchange Policy
At Jersey World Store, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and exchange policy.
Eligibility for Returns and Exchanges
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Custom or personalized items are not eligible for return or exchange unless there is a defect or error on our part.
Process for Returns
- Contact our customer service team at [email address] or [phone number] to initiate the return process.
- Pack the item securely in its original packaging.
- Include the original receipt or proof of purchase.
- Ship the item to the return address provided by our customer service team.
Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping costs are non-refundable.
Exchanges
- If you wish to exchange an item, please contact our customer service team to arrange the exchange.
- We will process the exchange as soon as we receive and inspect the returned item.
- You will be responsible for the shipping costs for returning the item, but we will cover the shipping costs for sending the exchanged item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number].
- We will arrange for a replacement or refund and cover all associated shipping costs.
Contact Us
- If you have any questions or concerns about our Return and Exchange Policy, please contact us at jerseyworldke@gmail.com or +(254) 713 825 464 or Facebook