Return and Exchange Policy

Effective Date: 1/25/2025

At Jersey World Store, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please carefully read our Return and Exchange Policy below.

1. General Policy

1.1 Eligibility for Returns and Exchanges
To be eligible for a return or exchange:

• The item must be unused, unworn, and in its original condition.
• All original tags, packaging, and accessories must be intact.
• The return or exchange request must be initiated within 7 days of receiving the item.

1.2 Non-Returnable Items
The following items are not eligible for return or exchange:

• Customized or personalized items.
• Items marked as final sale or clearance.
• Damaged items caused by misuse or improper care.

2. Return Process

2.1 How to Initiate a Return
To request a return:

1. Contact our Customer Support team via email at [email protected] or call +(254) 713 825 464.
2. Provide your order number, proof of purchase, and a brief explanation of the reason for the return.
3. Once your return request is approved, we will provide instructions on how to send the item back to us.

2.2 Shipping Costs for Returns

• Customers are responsible for shipping costs associated with returning an item unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

3. Exchange Policy

3.1 Eligibility for Exchanges
Exchanges are subject to the availability of stock. If the requested replacement item is unavailable, we will offer a refund or store credit instead.

3.2 Exchange Process

• Contact Customer Support via email or phone to initiate an exchange.
• Follow the same steps as outlined in the Return Process.

4. Refunds

4.1 Refund Process

• Refunds will be processed once the returned item is received and inspected.
• Refunds will be issued to the original payment method within 7-14 business days.

4.2 Partial Refunds
In certain cases, partial refunds may be granted:

• If the item is returned in a condition different from its original state.
• If an item is returned after the eligible return window.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us immediately at [email protected] or call +(254) 713 825 464 within 48 hours of delivery.
• Provide photos of the damaged or defective item for verification.
• Once verified, we will arrange for a replacement or full refund at no additional cost to you.

6. Cancellations

Orders can be canceled within 24 hours of purchase. After this window, cancellations may not be possible if the order has already been processed or shipped.

7. Contact Information

If you have any questions or concerns about our Return and Exchange Policy, please reach out to us:

• Email: [email protected]
• Phone: +(254) 713 825 464

We aim to provide the best possible shopping experience and appreciate your understanding of our policies.